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FAQs

 

Can I pickup my order at the Covenanter Book Center?

At check out if you choose Customer Pickup you can come and pick up your order once you have been notified your order  is ready for collection.

Do you ship to my country?

 We ship to most countries. During checkout, if your country is listed we will ship to it.

Shipping will be charged at cost.

When will I receive my order?

Most orders are dispatched in 1-2 days. Once your order is shipped you should receive it according to your chosen shipping option 

UK: 1-2 days working days
Republic of Ireland: 3-5 working days
Europe: 3-5 working days
International Standard: 5-7 working days
International Economy: up to 12 weeks depending on destination

Will I receive all my order in one delivery?

When you place your order you will pay a single delivery charge.

Sometimes, however, your order may be dispatched to you in a number of smaller deliveries when items within your order have different availabilities or when part of your order is temporarily out of stock. On these occasions we want to get available items to you as soon as possible, rather than always wait for the whole order. There is no extra charge for these multiple deliveries.

I am having an event. Will you stock a bookstall for me?

We are very happy to provide books and staff (if required) for a bookstall. Please contact us using the contact us page to discuss your requirements.

What is your returns policy?

If you receive a faulty order please return the order to the Covenanter Book Centre including the receipt and an explanatory note detailing the reason for return.

NOTE: Faulty items MUST be returned to Covenanter Book Centre within 28 Days of receiving the order.

As soon as Covenanter Book Centre receive the item and it has been tested we will either refund your card, excluding postage & packaging or send a replacement and we apologise for the inconvenience. PLEASE NOTE: Goods are bought on a firm sale basis and this does not affect your statutory rights. Goods remain the property of Covenanter Book Centre until the order is paid in full.

How do I contact you?

Please see the Contact Us page.